FAQ
đźšš Shipping & Delivery
Q: What shipping methods are available?
A: We use trusted carriers such as FedEx, UPS, DHL, and USPS. Once your order is shipped, you’ll receive a confirmation email with the tracking number.
Q: How long does delivery take?
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United States & Canada: 7–10 business days (Express Shipping)
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Europe & other countries: 7–15 business days (Express Shipping)
Q: Can I ship to a P.O. Box?
A: Unfortunately, we do not ship to P.O. boxes. Please provide a valid physical address.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number. You can track your package via the carrier’s official website or through our Order Tracking page.
đź’ł Payments
Q: What payment methods do you accept?
A: We accept PayPal, and all major credit cards including Visa, Mastercard, American Express.
Q: Why was my payment declined?
Common reasons:
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Incorrect CVV or billing details
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Expired or unsupported credit card
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Bank restrictions – please contact your bank or try another card
👤 Accounts & Orders
Q: Do I need to create an account to place an order?
A: No. Creating an account is optional, but it helps you view order history and track shipments more easily.
Q: Who should I contact for questions about my order?
A: Please email us at 📧 onlinejewery001@hotmail.com. We typically respond within 24 hours.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unused, in original condition and packaging.
Please email us at onlinejewery001@hotmail.com to start a return. Returns must be sent to our warehouse (not the office address).
Q: How long will it take to receive my refund?
A:
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It takes 3–5 business days for returned items to arrive.
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Refunds are processed within 5 business days after inspection.
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Depending on your bank, the refund may take 2–3 weeks to appear in your account.
✉️ Still Need Help?
If your question isn’t listed above, feel free to contact us:
📧 onlinejewery001@hotmail.com – We’re happy to help!